Privacy policy
Last updated: 25 October 2026
L.two respects your privacy. This Policy explains what personal data we collect through ltwo.gr, why, how long we keep it and what rights you have, in line with the EU General Data Protection Regulation 2016/679 (“GDPR”), Greek Law 4624/2019 and Greek Law 3471/2006.
1. Data controller
L.two– “L.two – Language School”, 17 Angelatou, 341 00 Chalkida, Greece, +30 2221 029880, hello@ltwo.gr
2. What data we collect
Account and order data: name, email, phone, billing address, purchase and download history; for invoices, VAT number and business details.
Payment data: processed directly by the payment provider. We only receive a confirmation, the amount and the last digits of the card.
Communications: what you send us via contact forms, email, phone or social media (e.g. interest in courses or studying abroad).
Online courses (in future): course progress, completed modules, quiz results, certificates.
Comments: name, email, comment text, IP address.
Technical data: IP address, device and browser type, pages visited, cookies (see Section 7).
We do not ask for special categories of data (e.g. health data). Please do not include them in your messages.
3. Purposes, legal basis and retention
| Purpose | Legal basis (GDPR) | Retention |
|---|---|---|
| Processing orders, delivering digital products, course access | Performance of a contract (Art. 6(1)(b)) | While you keep an account; after deletion, as long as the law requires |
| Issuing receipts/invoices, accounting and tax obligations | Legal obligation (Art. 6(1)(c)) | As required by tax law (generally 5 years, or longer if the limitation period is extended) |
| Answering questions and information requests | Pre-contractual steps or legitimate interest (Art. 6(1)(b)/(f)) | Up to 2 years after last contact, if no contract follows |
| Newsletter and updates on new products | Consent (Art. 6(1)(a)) | Until you withdraw consent (“unsubscribe” link in every email) |
| Website security, fraud and spam prevention, copyright protection | Legitimate interest (Art. 6(1)(f)) | Up to 12 months for logs |
| Visitor statistics and advertising | Consent via cookie banner (Art. 6(1)(a), Law 3471/2006) | See Section 7 |
| Establishing or defending legal claims | Legitimate interest (Art. 6(1)(f)) | Until the limitation period expires |
4. Children
Purchases and account creation on the Website are for adults. For children under 15, consent for online services is given by a parent or guardian (Art. 21 Greek Law 4624/2019). Data of students enrolled in our classes is processed under the contract with their parent or guardian. If we find that we have collected a child’s data without the required consent, we delete it.
5. Who receives your data
We never sell or rent personal data. We share it only as needed, with partners contractually bound to protect it:
Public authorities: where required by law
Hosting and technical support: LAB58 (website development and hosting)
Payment provider: [e.g. Viva Wallet / Stripe / PayPal]
Email and newsletter delivery: [e.g. email marketing provider, if used]
Analytics and advertising (only with consent): [e.g. Google Analytics, Meta Pixel]
Accountant and tax authorities: to meet tax obligations (e.g. Greek e-invoicing / myDATA)
Partner institutions: e.g. universities or exam boards, only when you ask us to as part of a specific service (study abroad, exam registration)
6. Transfers outside the EEA
Cookies are small files stored on your device. We use:
| Category | What they do | Consent needed? |
|---|---|---|
| Strictly necessary | Shopping basket, checkout, account login, language selection, security, storing your cookie choices | No |
| Functional | Remembering your details for comments (up to 1 year), display preferences | Yes |
| Analytics | Anonymous traffic measurement to improve the Website (e.g. Google Analytics) | Yes |
| Advertising | Campaign measurement and personalised advertising (e.g. Meta Pixel) | Yes |
Non-essential cookies are activated only after you accept them in the banner. You can change or withdraw your choice at any time via “Cookie settings” or your browser settings. Embedded third-party content (e.g. YouTube videos, Google Maps) may set its own cookies.
7. Cookies
Προτεινόμενο κείμενο: Εάν αφήσετε ένα σχόλιο, το σχόλιο και τα μεταδεδομένα του διατηρούνται επ’ αόριστον. Αυτό γίνεται ώστε να μπορούμε να αναγνωρίζουμε και να εγκρίνουμε αυτόματα τα σχόλια που ακολουθούν, αντί να τα κρατάμε σε ουρά συντονισμού.
Για χρήστες που εγγράφονται στον ιστότοπο μας, αποθηκεύουμε επίσης τα προσωπικά δεδομένα που καταχωρούν στο προφίλ χρήστη τους. Όλοι οι χρήστες μπορούν να βλέπουν, να επεξεργάζονται ή να διαγράφουν τα προσωπικά δεδομένα τους ανά πάσα στιγμή (εκτός από το να μπορούν να αλλάξουν το όνομα χρήστη τους). Οι διαχειριστές του παρόντος ιστότοπου μπορεί επίσης να βλέπουν και να επεξεργάζονται αυτές τις πληροφορίες.
8. Security
We use appropriate technical and organisational measures: encrypted connection (HTTPS), access limited to authorised staff, regular backups and software updates. No internet transmission is completely secure; if a breach affects you, we will notify you and the supervisory authority as required by law.
9. Your rights
You may at any time request:
- access to your data and a copy of it
- rectification of inaccurate or incomplete data
- erasure (“right to be forgotten”), unless we are legally required to keep it
- restriction of processing
- portability of your data in a structured, commonly used format
- objection to processing based on legitimate interest or for direct marketing
- withdrawal of consent, without affecting the lawfulness of earlier processing
Send your request to hello@ltwo.gr. We reply free of charge within one month and may ask you to confirm your identity. We do not make decisions based solely on automated processing or profiling that have legal effects on you.
If you believe your rights have been breached, you can lodge a complaint with the Hellenic Data Protection Authority (1-3 Kifisias Ave, 115 23 Athens, www.dpa.gr).
10. Changes to this Policy
We may update this Policy, for example when online courses launch or a new provider is added. The date of the last update appears at the top. For material changes we will notify registered users by email.
11. Contact
For any question about your data: hello@ltwo.gr · +30 2221 029880 · 17 Angelatou, 341 00 Chalkida, Greece